Terms and Conditions

Welcome to our website AnamnisisQR!
Please read the following terms and conditions carefully before using our website and the services we offer. The use of our website implies acceptance of these terms.

  1. Introduction

This agreement constitutes an agreement between our business entity, AnamnisisQR, (ΕΕ59573α) and the user (you), and outlines the terms and conditions for using our services.
Our website offers QR code creation services for tombstones. Each AnamnisisQR memorial plaque is personalized, with an embedded QR code that links to a specially designed memory website. The AnamnisisQR plaque is carefully crafted using high-quality materials, leading to web pages containing personal or commemorative information about the deceased.

  1. Effective Date

This version of the terms and conditions is effective from 1/3/2025.

  1. Data Protection

We respect your personal data and comply with Regulation (EU) 2016/679 (GDPR) on data protection. The information collected from our website is used exclusively to provide our services and will not be shared with third parties without your consent. If you wish to delete or modify your data, please contact us using the contact details provided on the website.

  1. User Obligations

By using our website, you agree to:
• Provide accurate and complete information where required.
• Not violate these terms or any applicable laws.
• Use the website for lawful and ethical purposes.

  1. User Responsibility

The use of our services is at your own risk. AnamnisisQR is not responsible for any inaccuracies in the information provided by users. 

  1. Violation of Terms and Conditions

In case of a violation of these terms and conditions by a visitor/user, our website reserves the right to take necessary legal action to protect its interests. This includes, among other things, claiming compensation for any damage caused directly or indirectly by the violation.

  1. Governing Law

These terms and conditions of website use, as well as any modification, change, or revision thereof, are governed by the National Law of Cyprus and the law of the European Union.
In case of any dispute or doubt regarding the interpretation or application of these terms, the courts of the Republic of Cyprus shall have jurisdiction.

  1. Reporting Issues

If you identify any issues on the website, particularly concerning intellectual property rights or other legal rights, please inform us immediately. You may contact us by sending a mail to the contact address provided on our website.

  1. Consent for Data Use

By using our services, you explicitly consent to the storage and processing of the personal data you submit on our platform. The information you provide must be true and accurate.

  1. Consumer Rights

Our customers have the rights provided by European consumer protection laws, including the right to withdraw and request a refund within 14 days of receiving our services, unless the service has already been delivered or is at a stage where cancellation is not possible.

  1. Limitation of Liability

Our business entity, AnamnisisQR EE59573α is not liable for any loss or damage that may arise from using our website or services unless such loss or damage results from negligence or intent on our part. 

  1. Intellectual Property Rights

All content on our website, including texts, images, graphics, and other materials, is protected by copyright law. Reproduction, distribution, or any other use of the content without prior written permission from our company is prohibited.

  1. Changes to the Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website and will be effective immediately upon posting. We recommend regularly checking the terms for updates.

  1. Modifications to Materials and Prices

Prices of our products may change without notice at our sole discretion. We reserve the right to use different materials and methods for our plaques at any time and without notice. We are not responsible to you or any third party for any modifications, price changes, or variations.

  1. Future Changes

In the future, we may offer new services through our website depending on market demand, which will also be subject to these Terms of Use.

  1. Contact

If you have any questions or concerns regarding the terms of use or privacy policy, please contact us using the details provided on our website.
Thank you for using our services!

Shipping Policy

At AnamnisisQR, we are committed to providing excellent customer service, ensuring that your orders arrive on time and safely.

Free Shipping to Cyprus and Greece

  • Cyprus: Shipments throughout Cyprus are free via ACS Courier. (Certain out-of-bound areas may incur additional charges.)
  • Greece: Shipments to Greece are also free and are carried out via ACS air freight, ensuring fast and secure delivery. (Certain out-of-bound areas may incur additional charges.)

We are available for any questions or clarifications regarding our shipping policy. Please contact us for further information.

Payment Policy

  1. Accepted Payment Methods

We accept payments through the following methods:

  • Visa Card/credit card
  1. Payment Processing

All payments are processed securely through our payment service providers. Your data will be used exclusively for processing the payment and will not be shared with third parties unless necessary to complete the transaction.

  1. Payment and Order Confirmation

Once your payment is completed, you will receive an order confirmation via email. Please check the confirmation to ensure all order details are correct.

  1. Cancellations and Refunds

If you wish to cancel your order before it is shipped, please contact us as soon as possible. If your order has already been shipped, cancellation or return fees may apply according to our terms.

  1. Refusal of Delivery

If you refuse to accept the package after it has been shipped, we reserve the right to withhold 30% of the purchase price for shipping and handling costs. The remaining 70% will be refunded directly to the customer.

  1. Transaction Security

We use the latest security measures to ensure your payment information is protected throughout the transaction. In no case will we store or process payment data beyond what is necessary to complete the order.

If you have any questions about the payment policy, please contact us using the available communication channels on our website.

Refund Policy

  1. Right of Withdrawal

According to European law, as well as Greek and Cypriot law, consumers have the right to withdraw from their purchase within 14 days of receiving the products without needing to justify their decision.

  1. Withdrawal Process

The consumer must inform the company of their decision to withdraw from the contract through an explicit statement (e.g., via email).

Please note that once an order has been placed, it cannot be processed or canceled before delivery. All orders are processed immediately to ensure timely delivery.

3. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in specific cases, such as:
Personalized Memorial Plaques with QR:
Due to the customized nature of the Personalized Memorial Plaques with QR, we cannot accept returns unless the plaque is defective. A plaque is considered “defective” if it has material or construction defects, such as damaged or broken plaques, or QR codes that do not work properly. If your personalized plaque is defective, please contact our customer support team within 3 business days of receiving the product to arrange a refund or replacement. In such cases, we will cover the return costs.

  1. Product Returns
  • Product Condition: The products (plaque with QR code) must be returned in their original condition, without damage, and inside the original packaging.
  • Consumer Responsibility: The consumer is responsible for any reduction in the value of the products caused by handling that was not necessary to establish the nature, characteristics, and functionality of the products.
  1. Return Costs
  • Cost Coverage: The consumer is responsible for the direct cost of returning the products unless the business agrees otherwise or if the product was defective or incorrect.
  1. Refunds
  • Time Frame: The business is obligated to refund the consumer within 14 days from the day it was informed of the consumer’s decision to withdraw from the contract.
  • Refund Method: Refunds are made using the same payment method that was used for the original transaction.
  • Reservations: The business may withhold the refund until it has received the products back or until the consumer provides proof that they have returned the products, whichever comes first.
  1. Refusal of Package

If you refuse to accept the package after it has already been shipped, we reserve the right to withhold 30% of the purchase price due to logistics costs. The remaining 70% will be refunded directly to you.

  1. Contact

For any questions or information regarding the return policy, consumers can contact the business via the following details:

These terms and conditions comply with the provisions of Directive 2011/83/EU on consumer rights, as well as corresponding Greek and Cypriot laws.

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